Terms of Service
The agreement between you and Deela.
1. The service
Deela provides an escrow service that holds a buyer’s funds until a deal is completed, plus tools for chat, disputes and payouts. We are a neutral intermediary, not a party to your transactions.
2. Eligibility & accounts
You must be at least 18 and provide accurate information. Higher transaction limits require identity verification (KYC). Keep your PIN and device secure — you’re responsible for activity on your account.
3. Deals & escrow
When a buyer funds a deal, the money is held in escrow. Funds are released to the seller when the buyer confirms delivery or the inspection window passes without a valid dispute.
4. Fees
A transparent escrow fee applies per deal and is shown before payment. Payment-processing and payout charges may apply as disclosed in-app.
5. Prohibited use
No illegal goods or services, fraud, money laundering, or attempts to move payments off-platform. We may suspend accounts that break these rules.
6. Disputes
If a deal goes wrong, open a dispute with evidence. Deela mediates and decides to release or refund based on the facts. See our Refund & Dispute Policy.
7. Liability
We work hard to keep funds safe but provide the service “as is.” To the extent permitted by law, our liability is limited to the amount held in the relevant deal.
8. Changes & contact
We may update these terms and will notify you of material changes. Questions? Email legal@deelapay.com.