Privacy Policy
How we collect, use and protect your information.
1. Who we are
Deela (“Deela”, “we”, “us”) operates an escrow marketplace that helps people in Nigeria buy and sell safely. This policy explains how we handle your personal data, in line with the Nigeria Data Protection Regulation (NDPR).
2. Information we collect
- Account data — phone number, name, email.
- Identity (KYC) — BVN, NIN and uploaded documents, used only to verify you and unlock higher limits.
- Transaction data — deals, payments, payouts and dispute records.
- Device & usage — app interactions and notification tokens.
3. How we use it
To operate escrow, verify identity, process payments and payouts, detect and prevent fraud, resolve disputes, and improve the product. We do not sell your personal data.
4. Sharing
We share data only with the providers that power the service — payment processors, identity-verification partners and infrastructure providers — and where required by law.
5. Security
Sensitive data is encrypted in transit and at rest, access is restricted, and your account is protected with a transaction PIN and biometric lock.
6. Your rights (NDPR)
You may request access to, correction of, or deletion of your personal data, and you can object to certain processing. Contact us at privacy@deelapay.com.
7. Retention
We keep data for as long as your account is active or as needed to meet legal, regulatory and fraud-prevention obligations.
8. Contact
Questions about this policy? Email privacy@deelapay.com.